bk 66's Privacy Policy

1 Introduction and Applicability

bk 66 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to the bk 66 website, mobile application, and related services.

By creating an account on our platform or using any of our services, you are considered to have accepted the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents together define the overall framework for using the platform.

In this document, "we", "our", or "bk 66" refers to the organisation operating the platform; and "you" or "user" refers to any registered or unregistered visitor.

2 What Information We Collect

2.1 Personally Identifiable Information

During account registration and identity verification, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bank account details or mobile banking (bKash, Nagad, Rocket) information
• Address and nationality

2.2 Transaction Information

For deposits, withdrawals, and other financial activities, related information including transaction amount, method, date, and time is stored. This information is essential for preventing financial fraud and conducting necessary audits.

2.3 Gameplay and Activity Information

Betting history, win/loss records, game preferences, session duration, and time spent on the platform are collected automatically. This information is used to improve service quality and to ensure compliance with responsible gaming guidelines.

2.4 Technical Information

Technical information such as IP address, browser type, device model, operating system, referring URL, and page visit duration is automatically logged during each session.

3 How Information Is Collected

3.1 Information Provided Directly

Information you provide yourself — when filling in registration forms, submitting verification documents, contacting the support team, or taking part in promotional offers — is collected directly.

3.2 Automatic Collection

Some information is collected automatically when you visit the platform through cookies, web beacons, pixel tags, and similar technologies. This process helps improve the user experience and supports platform security monitoring.

3.3 Collection Through Third Parties

Relevant information may be received through identity verification agencies, payment processors, and anti-fraud service providers. In such cases, the third party's own privacy policy applies.

4 Purpose of Using Information

bk 66 uses collected information only for the following legitimate purposes:

4.1 Account Management and Verification

Information is used to confirm user identity, keep accounts secure, and prevent unauthorised access. OTP verification, password recovery, and detection of suspicious logins are also included under this purpose.

4.2 Payment Processing

Financial information is used to complete deposits and withdrawals and to ensure transaction security. This information is essential for processing transactions via bKash, Nagad, Rocket, and bank transfer.

4.3 Service Improvement

Data is analysed to test platform performance, improve the game portfolio, diagnose technical issues, and personalise the experience according to user preferences.

4.4 Customer Support

When providing support via live chat and email, your account and transaction information is used to resolve issues quickly and accurately.

4.5 Marketing and Promotions

Relevant bonuses, offers, and news may be sent based on your preferences and activity. You may request to opt out of such communications at any time.

4.6 Legal Obligations

Information is stored and used as necessary to comply with anti-money laundering requirements, fraud detection, and applicable laws and regulations.

5 Data Storage and Security

5.1 Technical Security Measures

bk 66 uses industry-standard security technology to protect user information. SSL encryption is active on the platform, keeping data transfers between the browser and server secure. Sensitive information — particularly financial data — is stored in encrypted form in the database.

5.2 Access Controls

Only authorised staff may access personal information. All access is logged and regular security audits are conducted. Internal staff are trained to follow data protection policies.

5.3 Data Retention Period

Personal information is stored for as long as the account remains active. Even after an account is closed, information may be retained for a specified period for legal obligations, dispute resolution, or security investigations. Once that period has passed, information is securely deleted or anonymised.

5.4 Response to Data Breaches

In the event of a security breach, bk 66 will notify affected users as quickly as possible. Users will be informed of the nature of the incident, the potential risks, and the steps they can take to reduce any harm.

6 Sharing Information with Third Parties

bk 66 does not sell or rent users' personal information to third parties for commercial purposes. However, sharing information may be necessary in certain situations:

6.1 Service Providers

The minimum necessary information is shared with essential service providers such as payment gateways, identity verification agencies, cloud storage providers, and cybersecurity firms to carry out their functions. These organisations work on behalf of bk 66 and are bound by data confidentiality agreements.

6.2 Game Providers

A limited amount of information may be shared with game studios including Evolution, Pragmatic Play Live, JILI, and PG Soft to ensure fair play and for technical support. This information is handled without any personally identifying details.

6.3 Legal Authorities

bk 66 is legally obliged to provide relevant information in response to court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

6.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. Users will be notified in advance in such situations.

7 Cookies and Tracking Technologies

7.1 Types of Cookies

Various types of cookies are used on the bk 66 platform:

• Essential Cookies: Store login status and security tokens — without these, the platform cannot function properly.
• Functional Cookies: Store information for language preferences, game settings, and a personalised experience.
• Analytical Cookies: Collect anonymous statistics to understand which parts of the platform users visit most.
• Advertising Cookies: Monitor browsing behaviour to show relevant promotional content.

7.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may affect some important platform functions.

8 User Rights

As a registered user of bk 66, you have the following rights:

8.1 Right of Access

You may request to know what information is stored about you and how it is being used. Our support team is always ready to provide helpful information.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Updating your name, contact details, or other information is possible through our support channels.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this request may be temporarily put on hold in cases of legal obligations, ongoing disputes, or active investigations.

8.4 Opting Out of Marketing Communications

If you do not want to receive promotional emails or messages, inform our support team or turn off marketing communications from your account settings. Essential transaction-related messages (such as withdrawal confirmations) will still be sent.

8.5 Data Portability

You may request certain information in a structured, machine-readable format. Contact the support team to use this service.

9 Protection of Minors

All bk 66 services are for users aged 21 and over only. We do not knowingly collect or process the personal information of anyone under the age of 21 under any circumstances.

Age verification measures are in place during the registration process. If a minor's account is identified, it will be closed immediately and the associated information will be securely deleted.

Detailed information on the protection of minors can be found in our responsible gaming guidelines.

10 Changes to the Policy

bk 66 reserves the right to update this privacy policy from time to time. The policy may be revised if the scope of services expands, new technology is added, or applicable laws change.

For significant changes, registered users will be notified in advance by email or through a notice on the platform. The "Last Updated" date shown at the top of the policy indicates when the most recent change was made.

Continued use of the platform after any changes will be taken to mean that you have accepted the revised policy. If you object to any change, the option to close your account remains open at all times.